1. Overview & Commitment
Naro Facility Management LLC ("Naro", "we", "our", or "us") is committed to maintaining the privacy and security of all personal and corporate information entrusted to us. This Privacy Policy outlines our data handling practices in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE Data Protection Law) and applicable local regulatory frameworks in the United Arab Emirates.
2. Information We Collect
In the course of providing facility management, security, MEP maintenance, housekeeping, pest control, and manpower services, we may collect the following categories of information:
- Contact & Identification Details: Full name, corporate title, company name, official email address, telephone numbers, and physical property address.
- Property & Contractual Information: Property floor plans, building access records, asset specifications, service schedules, and maintenance logs.
- Security & Visitor Logs: Access control records, visitor badges, CCTV footage captured at client properties where Naro manages security desk operations in compliance with SIRA requirements.
- Financial Information: Bank account details, billing contact information, and payment histories required for processing contract invoices.
3. How We Use Collected Information
Your information is used strictly for legitimate business purposes associated with facility service delivery, including:
- Fulfilling contractual obligations and delivering requested facility services on-site.
- Processing quotation requests, site surveys, and contract proposals.
- Issuing monthly performance reports, service logs, and billing documentation.
- Managing emergency dispatch and operations desk communications 24/7.
- Complying with statutory obligations under UAE law, including Dubai Municipality, SIRA, and DEWA regulations.
4. Data Protection & Confidentiality
Naro enforces strict technical and organizational safeguards to protect data from unauthorized access, loss, or disclosure. All client files, site schematics, and personnel records are stored on secure servers with restricted access control. Our staff are bound by non-disclosure and confidentiality obligations.
5. Information Sharing & Third Parties
Naro does not sell, rent, or trade client information to third parties. We may disclose data only under the following circumstances:
- To statutory regulatory authorities in the UAE (such as Dubai Civil Defence, SIRA, or Dubai Municipality) where legally mandated.
- To vetted sub-processors or technology providers operating under strict data processing agreements to support operational dispatch or billing systems.
6. Cookies & Digital Tracking
Our website uses essential technical cookies to persist user interface preferences (such as language selection and reading direction). We do not deploy invasive third-party tracking scripts or advertising cookies.
7. Your Rights & Contact Information
You have the right to request access to, correction of, or updating of your personal information held by Naro. For any privacy-related inquiries or requests, please contact our Compliance Officer:
Naro Facility Management LLC
Art Tower M2, Al Raffa, Dubai, UAE
Email: info@narofacilities.ae | Telephone: +971 50 628 2382