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Return & Cancellation Policy

Rules governing service cancellations, notice periods, contract adjustments, and equipment demobilization with Naro Facility Management LLC.

1. Contract Cancellation Notice

Naro Facility Management LLC ("Naro") provides long-term and short-term facility management agreements. Either party may cancel or terminate an active Service Agreement by providing formal written notice as stipulated in the contract:

  • Annual Facility Contracts: Requires sixty (60) days written notice prior to the intended termination date.
  • Short-Term & Event Contracts: Requires fourteen (14) days written notice prior to the scheduled deployment date.
  • Emergency Service Orders: Cancellations made less than 24 hours prior to staff dispatch are subject to a standard 1-day mobilization administrative fee.

2. Staff Replacement & Scope Modifications

If a client wishes to modify headcount, adjust service hours, or replace assigned staff members (e.g. security guards or housekeeping attendants), Naro requires a minimum of five (5) working days written notice. Replacement cover or staffing adjustments are implemented without contract cancellation fees.

3. Demobilization & Equipment Return

Upon contract completion or agreed termination:

  • Naro will demobilize all on-site personnel and remove Naro-owned machinery, tools, and chemical supplies within five (5) business days.
  • Any client-owned keys, access passes, control room badges, or property assets held by Naro staff will be returned to the client representative with a signed handover receipt.
  • A final joint inspection will be conducted to reconcile any outstanding job cards or consumable usage records.

4. Contract Renewal & Non-Renewal

Contracts renew automatically for successive 1-year terms unless either party gives written notice of non-renewal at least 60 days prior to the expiration date. Detailed renewal terms are specified in individual client Service Agreements.

5. Contact for Contract Inquiries

For contract modifications, notices, or cancellation requests, please write to our commercial contracts department:

Naro Facility Management LLC — Contracts Division
Art Tower M2, Al Raffa, Dubai, UAE
Email: info@narofacilities.ae | Tel: +971 50 628 2382